Send the product unused and in its original packaging to the return address listed below.
Once the product is received and inspected, you will be notified via email regarding the approval or rejection of your refund.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding receipt and approval or rejection of your refund.
If approved, the refund will be automatically applied to your original method of payment within a certain number of days. Shipping costs are non-refundable.
In Case the Parcel Is Not Received and Is Returned to Us
A parcel is considered “returned to us” only when it has been physically received at BESNOB’s premises and verified by our team.
Shipments marked as “delivered” by the courier to us without a recipient signature, or parcels left at our premises without confirmation or acceptance by BESNOB, are not considered a valid return.
If a shipment cannot be delivered due to customer responsibility — such as incorrect or incomplete address details, refusal of delivery, or failure to collect the parcel — and is not physically returned and accepted by BESNOB, the order is not eligible for a refund or reshipment.
BESNOB does not accept unclaimed or undelivered parcels in these cases. Any further handling of the parcel is subject solely to the courier’s terms and policies.
Late or Missing Refunds
If you have not received your refund yet:
Check your bank account again.
Contact your credit card company — processing times may vary.
Contact your bank.
If you have completed all of the above steps and still have not received your refund, please contact us at info@besnobonline.com.
Sale Items
Only regular-priced items may be returned. Sale items are sold “as is” and are not eligible for returns or refunds for any reason.
Exchanges
Exchanges are only available for defective or damaged items. If you need to exchange an item for the same product, please contact us at info@besnobonline.com.
Customers are responsible for return shipping costs. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.
Delivery times for replacement products may vary depending on your location.
For returns of items valued over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned parcels.
For shipments that were not delivered in Greece, €30 will be deducted from the refund amount (€15 for shipping and €15 for return).
