This Privacy Policy describes how BESNOB (referred to as “we” “us” “our” “BESNOB” or the “besnobonline”) handles personal data that we collect through our digital information systems, including our website (www.besnobonline.com). At BESNOB, we care deeply about privacy.
This Privacy Policy explains how we collect, use, share, and otherwise process the personal data of those who purchase items or services on BESNOB and those who browse our website (“users/customers”). We also explain your rights, as a data subject, in regard to your personal data, including the right to object to certain types of processing we carry out.
For the purpose of this Privacy Policy, “personal data” has the meaning given in the General Data Protection Regulation (“GDPR”), i.e. meaning any information that relates to an identified or identifiable natural person (the “Data Subject”).
Who we are
BESNOB is a licensed company registered in Cyprus under registration number ΗΕ457556 as a public limited liability company having its registered office and head offices at 34 Ellados Avenue, 4506 Limassol, Cyprus which, within the meaning of the GDPR, is a Data Controller. Contact details for BESNOB are set out in the “Contact Us” section.
What personal data do we collect and from where
We collect and process your personal data which we receive directly from you in person or via your representative or via our alternative channels of communication such as our website, in the context of our business relationship.
Information that you provide
When you browse our website, create an account, place an order, contact us directly, or otherwise use our site, you provide some or all of the following information:
Account and profile
We collect your mobile phone number and/or email address as the login credentials for your account. If you choose to register or sign in via external third-party services, such as Facebook or Google, we will collect your profile photo, username, and/or email address associated with the relevant third-party service provider. We also collect your profile information, account settings, and preferences.
Purchases
We collect data related to your orders on our site (e.g., transaction ID, transaction history), payment information required to complete the transaction (e.g., payment card number, billing address), information provided by you for product identification purposes, your address, designated package delivery point (e.g., city, state, country of residence, postal code), and recipient contact information (e.g., name, mobile phone number).
Customer support activity
When you communicate with our customer service team through our customer support functions in the mobile application/on the website, either with a customer service agent or with any other means, we will collect your communication history with us which includes any text, images, video, audio, or supporting documents exchanged between us.
Submitting reports, comments or inquiries
We collect the information you submit to us through reports, feedback, or inquiries regarding the use of our website or regarding potential violations of our Terms of Service or other policies.
Submitting reviews or ratings
When you provide reviews and ratings for our products, we collect this information, including any accompanying images, videos or text, as well as associated metadata.
Promotion and event participation
We may collect certain information when you participate in a contest, events, promotions, surveys, offers or rewards program. Your participation in these programs is voluntary. We recommend that you read the rules and other relevant information for each program you participate in.
Information collected automatically
To enhance your experience with our website and support the other purposes for which we collect Personal Data as outlined in this Privacy Policy, we automatically process information about you, your computer or mobile device, your interactions with our website, and our communications over time, such as:
Device data
We collect personal data about the device you use to access the site, such as device model, operating system information, language settings, unique identifiers (including identifiers used for advertising purposes where we have a legal basis for doing so).
Website usage information
We collect personal data about your interactions with the website, including the items in your shopping cart, your order pages you view, your duration on a page, the source from which you arrived at a page, your interactions with a page, your searched text and images and your browsing history. We also collect service-related, diagnostic, and performance information, including crash reports and performance logs.
General location data
We collect your approximate location based on your technical information (e.g., IP address).
Cookies data
We collect information from cookies and similar technologies stored on your device. These cookies are either necessary and required to provide our Service (for example, the cookies we use to display products relevant to your language and location) or optional (for example, the cookies used to track and measure the advertisements shown to you). To learn more, including how to disable certain cookies, please read our Cookie Policy.
Children’s Data
We understand the importance of protecting children’s privacy. We may collect personal data in relation to children only provided that we have first obtained their parents’ or legal guardian’s consent or unless otherwise permitted under law. For the purposes of this privacy statement, “children” are individuals who are under the age of sixteen (16).
If we learn that we have collected personal information through the site from a child or without the knowledge of a child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.
Whether you have an obligation to provide us with your personal data
In order to be in a position to proceed with a business relationship with you or another person (for example, a legal entity for which you are the authorized representative / agent or beneficial owner), you must provide your personal data to us which are necessary for the required commencement and execution of a business relationship and the performance of our contractual obligations.
Kindly note that if you do not provide us with the required data, then we will not be allowed to commence or continue our business relationship with you or another relevant person.
Why we process your personal data and on what legal basis
We process your personal data in accordance with the GDPR for one or more of the following reasons:
For the performance of a contract
When you use our website, we process personal data as necessary to perform the contract you enter into with us (such as our Terms of Service)
Account creation and maintenance
When you browse our website, place an order, contact us directly, or otherwise use our site, we create and maintain account for you, using your account and profile information, device data, and general location data (e.g., IP address), in accordance with your settings and preferences.
We will collect information from social media services if you choose to register or sign in on our website using said third-party service.
Orders, delivery of products and services
We facilitate adding items to your shopping cart and enable provision of customised products using your service usage information (including customised order information you provide), receive and process your orders using account and profile and purchases information and process your payments. We facilitate order disputes, refunds and/or returns of your orders using information categories including customer support activity, purchases, general location data (e.g., IP address).
You have provided your consent
We process Personal data for the purposes described below, after you have given us your prior consent.
When we place certain optional cookies or similar technologies on your device.
To send you direct marketing communications only by email or SMS.
When you provide ratings and reviews for our products.
When you participate in competitions, events, promotions, surveys, offers or a rewards program.
You have the right to withdraw your consent to processing based on your prior consent at any time, without affecting the lawfulness of processing based on that consent before its withdrawal.
Legitimate Interests
We process personal data so as to safeguard the legitimate interests pursued by us or by a third party. A legitimate interest is when we have a business or commercial reason to use your information. But even then, these do not exceed your own interests or your fundamental rights and freedoms.
Indicative examples of such processing activities include:
Taking all steps necessary for the termination of accounts or recovery of debts.
Initiating legal claims and preparing our defence in litigation procedures.
Means and processes we undertake to provide security for our IT systems and our website.
Processing your personal data for marketing purposes.
Compliance with a legal obligation
We may use your Personal data when it is necessary for us to comply with a legal obligation, e.g. providing data to payment service providers.
Who receives your personal data
Access to your Personal data may also be given to third party service providers and agents employed by the BESNOB to enable more efficient and effective execution of its business operations. the information shared will be restricted to the minimum necessary for the specified and explicit purposes.
These are mainly the categories of recipients listed below:
Payment card processors that process credit and debit card payments.
External companies that provide post, courier or other delivery services.
Service providers acting as data processors who provide IT and system administration services.
Legal advisers and merchandise partners which processes personal data on behalf of BESNOB.
Regulators and other authorities who require reporting of processing activities in certain circumstances.
Third parties we use to contact you or to send you information or news.
Transfer of personal data to third countries or international organisations
We do not transfer your personal data outside the European Union and the European Economic Area.
How long we keep your personal data for
We will keep your personal data for as long as we have a business relationship with you or another person (for example, a legal entity for which you are the authorized representative/agent or beneficial owner) in relation to which we have obtained your personal data.
Once our business relationship with you or that other relevant person has ended, we may keep your data for up to six (6) months.
When we no longer require the Personal Data, we have collected about you for those purposes, we delete it or anonymise it.
In certain circumstances, we need to retain your Personal Data for longer periods in order to safeguard our necessary legitimate interests or comply with legal obligations.
Your Data Protection Rights
You have the following rights regarding your personal data we hold about you:
Receive access to your personal data. This enables you to e.g. receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Requestcorrection(rectification) of the personal data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
Requesterasure of your personal information. This enables you to ask us to erase your personal data [known as the ‘right to be forgotten’] where there is no good reason for us to continue to process it.
Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. If you lodge an objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms.
You also have the right to object where we are processing your personal data, for direct marketing purposes. This also includes profiling inasmuch as it is related to direct marketing.
If you object to processing for direct marketing purposes, then we shall stop the processing of your personal data for such purposes.
Request the restriction of processing of your personal data. This enables you to ask us to restrict the processing of your personal data, i.e. use it only for certain things, if:
it is not accurate,
it has been used unlawfully but you do not wish for us to delete it,
it is not relevant anymore, but you want us to keep it for use in possible legal claims,
you have already asked us to stop using your personal data, but you are waiting us to confirm if we have legitimate grounds to use your data.
Request to receive a copy of the personal data concerning you in a format that is structured and commonly used and transmit such data to other organisations. You also have the right to have your personal data transmitted directly by ourselves to other organisations you will name and where this is technically feasible (known as the right to data portability).
Withdraw the consent that you gave us with regard to the processing of your personal data at any time. Note that any withdrawal of consent shall not affect the lawfulness of processing based on consent before it was withdrawn or revoked by you.
To exercise any of your rights or if you have any other questions about our use of your personal data, you can contact us by email using the details provided in the “Contact” section.
We endeavour to address all of your requests promptly.
Right to Lodge a Complaint with a Supervisory Authority
If you have exercised any or all of your data protection rights and still feel that your concerns about how we use your personal data have not been adequately addressed by us, you have the right to complain to the Office of the Commissioner for Personal Data Protection.
Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy at any time. This version was drawn up and is posted on our website on 18/07/2025.
We recommend that you regularly review this Privacy Policy so that you are always aware of the way we process and protect your personal information.
